Refund policy

At The Lamp Loft, your satisfaction is our priority. Please read our return policy carefully before making a purchase.

Return Window We accept return requests within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How to Request a Return To initiate a return, please contact us at [your email] with your order number and reason for return. Our team will review your request and provide return instructions within 2–3 business days.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items Due to the nature of our supply chain, the following items are non-returnable: items that have been used or assembled, items returned without original packaging, and items damaged due to misuse.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.

Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.